Frequently Asked Questions
Have questions? We've got answers. Whether you're placing your first order or working on a new project with us, this section covers the most common questions we hear from our customers. From design requirements to turnaround times, we’re here to make the process as smooth and stress-free as possible. Don’t see your question listed? Feel free to reach out — we’re happy to help.
🧵 General
Q: What is your typical turnaround time?
A: Turnaround times vary depending on the product and complexity of the order, but most standard projects take 7–10 business days after artwork approval. Rush options may be available—just ask!
Q: Do you have order minimums?
A: Yes, minimums vary depending on the item and decoration method. We’ll always work with you to find the best solution based on your needs and budget.
Q: Can I see a sample before placing a large order?
A: We don’t typically offer physical samples, but we do provide detailed digital mockups to ensure you're confident in your order. Our team works hard to match the final product as closely as possible to the approved design, so you can expect great results that align with what you see.
🎨 Artwork & Design
Q: What kind of files do you need for printing or embroidery?
A: Vector files are preferred (AI, EPS, SVG, or high-res PDF). If you don’t have one, we can help you convert your design for a small fee. Visit our Graphic Design section for more information on vector files and other specifications.
Q: Can you help me create or adjust my logo?
A: Yes! Our in-house designers work closely with clients to bring ideas to life and ensure the final design is ready for production.
👕 Apparel
Q: Can I mix and match shirt sizes and colors?
A: Yes, as long as the design and print colors stay the same, we can mix sizes and often colors—just ask us about the specifics for your project.
Q: What apparel brands do you carry?
A: We carry a wide range of trusted brands including Bella+Canvas, Nike, Gildan, Independent Trading Co., Carhartt, and more. Visit our Product Page to explore our supplier catalogs and find the perfect fit for your needs!
Q: Can I bring in my own clothing to get customized?
A: Yes—no problem at all! We're happy to work with your supplied garments. That said, we also offer a wide variety of high-quality apparel options if you'd prefer to shop from our trusted distributors.
